Dua Hapeville

Good spot to pick up some pho on a Sunday. Was completely empty when I went for lunch at 1pm. Pho broth was good. Portions reasonably generous. More fat than I'm used to but understand some folks prefer it. Spring rolls were good. They didn't have nouc mam or the lady dropping off my order didn't understand. Coffee boba was great. Boba just the right consistency. Overall nice meal with fast friendly service.

Heard about this place from coworkers. I love Asian food, and spent some time in Asia, so I can be a bit of a food snob. Waitress was very knowledgeable and offered tailored recommendations based on eating and spicy level preferences. I opted to go with the spicy chicken sandwich, with creamy Sriracha sauce. Fresh veggies were served in the side for picky eaters. I cleaned the plate, sauce was on point! Friends got tofu with noodles, and lemongrass chicken, both loved them. I should note that my friend who is not vegetarian got the tofu and said she will get it again. Three different people stopped by while we were eating our lunch to ask if we needed anything, great customer service. Also, bonus points: our food was brought to us by a friendly robot! Clean environment. Happy Staff. Will be back.

Restaurant dropped my order, spilling all the broth out and all over my eggrolls that weren't even placed in the proper bag. There were two orders, spent $50 only to have no dinner tonight. Lady at the front refused to have the order remade. I order from here regularly and recommend it to others but I won't be coming back after this. Absolutely atrocious customer service.

I use to love this Dua location and I gave them the benefit of the doubt multiple times before making this review. I called in an order for me and my fiancé because we were both working from home. We usually get the spicy pho with beef and pork. Dua lets you know that if you order the beef and pork pho for take out, the meat will be raw. When placing the order, we asked for them to go ahead and put the meat in the broth so it’ll already be cooked (we’ve asked this many times before). The girl told us that’s how it comes, and those were her EXACT words. I get there, pay for our food and check the order. What do I see? Raw meat on the noodles, instead of the meat already in the broth. Honestly, that isn’t even the worse part because that was a minor issue. The problem was when I informed the rude cashier of what we asked for over the phone (pretty sure it was her) and she just looked at me and asked if I wanted my receipt. Not a “ I’m sorry about that,” “Are you okay with that,” “Can we fix it for you,” nothing. She literally looked me in my face and didn’t acknowledge anything that I said. The service has drastically changed, and I’ll gladly go to another pho place or Dua location. Staff is always on their phones, and act like you’re a burden when you come in. Not to mention they’re not even using vermicelli noodles, I’m pretty sure these are spaghetti noodles (see picture below). Lastly, I tried to call before making a review. I live 5 minutes from the location, and called to speak with a manager 3 times (there were at least 5 employees in there before I left). It rang until the voicemail picked up each time. It’s just hit or miss now. You may go on a good day, but I’ve went at least once a week, different days, over the course of a month and each time the service has been trash.

Revision 10/14/2022>>> that Hispanic cashier with the burgundy hair is piss poor lazy &rude. I brought a patron to your establishment and for her to take their order then tell me she’ll take my order in a min when I’m literally standing next to him was so unprofessional Mamm you literally turned your back on me I’ll never eat here unless it’s with a Groupon . Great first time will be back in 90 days keep up the good but sorry work!!!

I am so excited about this hidden gem. I am bananas about their Chicken Pho and Lemongrass Chicken. I am so hooked. They have regular and large sizes. The regular is enough to twice. I can only imagine what the large size will be. I am almost addicted to how fresh and crisp the Pho and lemongrass was. Thanks again for making clean comfort food!

Three adults dined for $45 including tax, tip, appetizer, and beverages. The shrimp spring rolls were DELICIOUS! They were fresh and fragrant. I had the Bun Bo Hue Shrimp. The broth tasted homemade. The food tasted like Auntie was in the kitchen. It was comforting food. So delicious and favorable. We found a new favorite restaurant. Also, the service was spot on. All of the servers were attentive and friendly. We were there on a very busy night.